We are committed to protecting your privacy and handling your data responsibly. This policy sets out how we collect, use, and protect information received via our website.

Information We Collect

We collect details directly from you when you contact us, complete forms, or use our website services.

• Personal information, including names, email addresses, postal addresses, and business contact numbers, is collected when provided by you.
• We collect technical data such as IP addresses, browser type, device information, and website usage to enhance your experience.
• Any information provided in client inquiries, project requests, or feedback submissions is securely handled as confidential.
• Cookie data and online identifiers may be gathered for service improvement and analytics. See our separate cookie policy for further detail.

How We Use Your Information

Your information supports service delivery, communication, and legal compliance.

• To contact you regarding your inquiry or project request, and to provide tailored services.
• To improve our website’s performance, user experience, and security.
• To comply with legal obligations under Australian and international law.
• To manage records, quality assurance, and data security procedures relating to your projects.

Legal Basis for Processing

Our data use aligns with Australian law and international requirements, including the GDPR.

We process information based on consent (when you submit our forms), legitimate interests in delivering services, and legal compliance under applicable law. Data is never sold or used for unrelated purposes.

Information Sharing

We keep your information confidential and share it only when required for service delivery.

• With staff and project partners who need access to provide the services you request, all bound by confidentiality agreements.
• Where required by Australian law, regulatory, or public authorities to meet our legal obligations.
• With third-party service providers (such as secure hosting, communication, or analytics providers) acting on our behalf, in line with privacy standards.

Data Security

We apply technical and organisational measures to protect your personal information from loss, misuse, access by unauthorised persons, disclosure, or alteration. Transmission of data across the internet cannot be fully protected but we act promptly in response to any breach and regularly update our practices to maintain strong safeguards.

Your Rights

Australian and EU law provide you with rights over your data.

• Access: Request copies or disclosure of your stored personal information.
• Correction: Ask to correct or update your personal information as needed.
• Erasure: Request that we delete your personal information under certain conditions.
• Objection/Restriction: You may object to, or request restrictions on, processing in some circumstances.

Cookies and Tracking

We use cookies to enhance website performance and user experience. You may control cookies via your browser settings or see our Cookie Policy for more detail.

See Cookie Policy See Cookie Policy

Contact Us

Should you have any questions regarding your personal data or this policy, please get in touch using the contact details below.

Policy Updates and Notices

Our privacy policy may change over time as regulations or practices evolve. Please check for updates periodically.